Last Updated: Aug 30th 2023
This Privacy Policy describes how TokenWave LLC (“TokenWave,” “we,” or “us”) collects, uses, discloses and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our websites (such as www.tokenwave.io), mobile applications (such as TokenHead), our NFT marketplace Droppp, and other online products and services that link to this policy (collectively, our “Services”), or when you otherwise interact with us, such as through our customer support channels or on social media. We may provide different or additional notices of our privacy practices for certain products, services or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
NFTs AND BLOCKCHAIN
COLLECTION OF INFORMATION
USE OF INFORMATION
DISCLOSURES OF INFORMATION
PROCESSING IN THE UNITED STATES AND OTHER COUNTRIES
DATA RETENTION
YOUR PRIVACY CHOICES
CHILDREN’S PRIVACY
ADDITIONAL INFORMATION FOR CUSTOMERS RESIDING IN CERTAIN U.S. STATES
ADDITIONAL INFORMATION FOR CUSTOMERS RESIDING IN EUROPE
CONTACT US
Non-fungible tokens or NFTs are digital assets that let you easily demonstrate ownership and verify the authenticity of unique items. Often, NFTs are used to represent and track ownership of digital trading cards or game items, but there is no real limit to what they might be used to track. NFTs are powered by blockchain technology similar to Bitcoin—meaning a shared digital ledger is used to record NFT transactions and track NFT ownership. Our Services primarily leverage WAX, a prominent virtual item blockchain developed specifically for NFTs. Although we don’t own WAX or any other virtual item blockchain, we are able leverage public digital ledgers to provide our Services.
Your NFT-related transactions are publicly visible because they are stored on the applicable blockchain (such as WAX) where they are associated with your WAX wallet addresses. Your TokenWave username is publicly identified with your WAX wallet address. Accordingly, when you use certain features of our Services, information about you may be stored on a publicly-searchable blockchain. Be aware that TokenWave has no ability to control, modify, or delete data published to the blockchain. By using these features of the Services, you consent to your information being cryptographically transmitted and stored on that blockchain.
The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.
We collect information you provide directly to us. For example, we collect information directly from you when you create an account, make a purchase, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, postal address, phone number, and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to collect and process your payment information.
We automatically collect certain information about your interactions with us or our Services, including:
We obtain information from other sources. For example, we may collect information from identity verification services and data analytics providers or from third parties that offer their products and/or services for use in conjunction with our Services (e.g., crypto wallet providers). This information may include your name, email and IP address and your information connected to a third-party blockchain wallet, such as the associated wallet address and profile picture. Additionally, if you create or log into your TokenWave account through a third-party platform (such as Apple or Google), we will have access to certain information from that platform, such as your username, in accordance with the authorization procedures determined by such platform.
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
We use the categories of information we collect to provide, maintain and improve our products and Services and to provide customer support. We also use the information we collect to:
In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose personal information as described in this Privacy Policy and in the following ways:
We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. TokenWave processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
TokenWave is based in the United States and we process and store information on servers located in the United States. We also have service providers to process personal information, and they may be located in or have servers in the U.S. and other countries. Where required by law, we provide adequate protection for the transfer of personal information in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by emailing us at [email protected].
We store personal information associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 90 days; otherwise, we will delete your account data after a period of inactivity. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy. Due to the nature of blockchain technology, certain information such as your TokenWave Wallet ID that is involved in a blockchain transaction (an information about the transaction itself) will remain permanently visible and searchable on the applicable blockchain (e.g., WAX). This information will continue to be publicly available. See “NFTs AND BLOCKCHAIN” for more detail.
You can access and modify certain information stored with your TokenWave account by logging into your account at any time. Note that some information may not be subject to change or deletion. See NFTs and Blockchain section for more detail.
We use cookies and similar tracking technologies to analyze and improve interactions with our Services. You can usually adjust your browser settings to remove or reject all or some browser cookies. Please follow your browser’s instructions to do so. Note that removing or rejecting cookies could affect the availability and functionality of our Services.
You may opt out of receiving promotional emails from us by following the instructions in those communications or by managing your communication preferences in your account settings menu. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
We do not knowingly collect, sell, or share personal information about consumers under the age of 16. If you have any reason to believe that a child has provided personal information to us via the Services, please contact us and we will endeavor to delete that personal information from our databases.
Certain U.S. states, including California, Colorado, Connecticut, Utah, and Virginia, have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Laws”). If you are a resident of one of these states, this section applies to you.
Our Privacy Policy explains how we collect, use and disclose information about you. As required by certain State Laws, we use the table below to describe this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), the types of entities to which we disclose such information, and the ways we use each category of information.
Collection, Use and Disclosure of Personal Information for Business Purposes
| Category of Personal Information | Categories of Recipients | Uses of Personal Information |
|---|---|---|
| Identifiers (such as name and contact information) |
|
|
| Commercial information (such as products purchased) | Same as identifiers | Same as identifiers |
| Internet or other electronic network activity information (such as browsing behavior) | Same as identifiers | Same as identifiers |
| Inferences (such as IP address) | Same as identifiers | Same as identifiers |
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. Note that while TokenWave can delete records in TokenWave’s possession, information recorded on the blockchain (such as WAX) cannot be deleted by TokenWave. To request access, correction, or deletion of your personal information, please submit this .
We will verify your request by asking you to provide information related to your recent interactions with us, such as your current Droppp wallet address or recent transaction history. If we deny your request, you may appeal our decision by emailing us at [email protected]. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.
We will not discriminate against you for exercising your privacy rights.
If you reside in California, Colorado, or Connecticut, you can designate an authorized agent to submit a privacy rights request on your behalf. We may ask authorized agents to submit proof of their authority to make the request, such as a valid power of attorney or proof that they have signed permission from the individual who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify his or her own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make a request, please submit this .
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, the following section applies to you.
When we process your personal information as described above, we do so in reliance on the following lawful bases:
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, (3) request correction of inaccurate personal information, (4) request restriction of processing of your personal information, and (5) object to the processing of your personal information for certain purposes or request we restrict certain processing. In addition, you may have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please submit this .
If you have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
If you have any questions about this Privacy Policy, please email us at [email protected].